Home Instead Burnley
- Home care
- Dementia care
- Registered since 2022
- Burnley, Lancashire, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
21 months
since the latest rating was published.
183 of 199
rated home care services in Lancashire are rated Good, like this one.
Home Instead Burnley: inspection record
Rated Good in January 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Complex Care Professionals Good, less than 0.1 miles away
- – Elderglow Care Ltd Not yet rated, less than 0.1 miles away
- G Routes Healthcare Burnley Good, less than 0.1 miles away
- – Lancashire Care Services Not yet rated, 0.3 miles away
- G Gill Care Services Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 January 2025 (assessment visit 24 November 2024). Quoted under the Open Government Licence.
Date of Assessment: 9 December 2024 to 3 January 2025. The service is a care at home service providing support to adults living in their own homes. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. People had access to healthcare professionals and staff ensured their advice was followed. People and their relatives spoke highly of the care and support they received and felt involved in planning their care. Systems were in place to monitor the service, and the management team led the service well.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This was the first assessment of a newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This was the first assessment of a newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This was the first assessment of a newly registered service. This key question has been rated good. This meant people feel well-supported, cared for and treated with dignity and respect.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rachel Kershaw
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Gold Bridge Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13654474 (opens Companies House)
Getting help from Lancashire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lancashire County Council
- Ask for a care needs assessment
- Phone: 0300 123 6720. Out-of-hours emergencies: 0300 123 6722
- Support for carers
- Paying for care: Lancashire County Council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Burnley provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Burnley.
- When was Home Instead Burnley last inspected?
- The Care Quality Commission's latest rating for Home Instead Burnley was published on 30 January 2025.
- Who runs Home Instead Burnley?
- Home Instead Burnley is run by Gold Bridge Care Ltd.
- What is Home Instead Burnley's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 January 2025.
Contact
- Phone
- 01282 911300
- Address
- Northbridge House, Elm Street, Burnley, BB10 1PD Map (opens Google Maps)
Compare nearby
- G Complex Care Professionals Good, less than 0.1 miles away
- – Elderglow Care Ltd Not yet rated, less than 0.1 miles away
- G Routes Healthcare Burnley Good, less than 0.1 miles away
- – Lancashire Care Services Not yet rated, 0.3 miles away
- G Gill Care Services Good, 0.6 miles away