Community Lifeline
- Home care
- Dementia care
- Registered since 2010
- Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
165 of 212
rated home care services in Kent are rated Good, like this one.
Community Lifeline: inspection record
Rated Good in July 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Bellus Care and Support Not yet rated, 0.4 miles away
- – Longfield Integrated Care Centre Not yet rated, 0.4 miles away
- – Visiting Angels North West Kent Not yet rated, 2.4 miles away
- – Head Office Not yet rated, 2.5 miles away
- – Grow Care Agency Limited Not yet rated, 2.5 miles away
About the service
From the Care Quality Commission's inspection report published 18 July 2019. Quoted under the Open Government Licence.
Community Lifeline is a domiciliary care agency providing personal care to people living in their own homes. People had varying needs, some people were living with dementia, some people had a learning disability, or had physical conditions such as recovering from a stroke. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was supporting approximately 38 people with their personal care at the time of inspection.
What inspectors found
People told us they felt safe with staff and were confident they were well trained and knew how to provide their care and support. One person described how this was planned, "We talk about the things I need help with, so I don't hurt myself and it is written down. The carer helps me to do things carefully and safely and I feel looked after well." People said there were enough staff as their care was never cancelled and staff always made sure they stayed the full length of time when visiting.
Read the rest of CQC's summary
People were supported to access healthcare advice and assistance with their nutrition and hydration when this was needed. People and their relatives told us they were involved in and directed their care, making their own choices and decisions. One person told us, "I still have my independence to choose and make decisions about how I want to live, and they help me keep organised to do this."
People and their relatives were overwhelmingly positive about the staff supporting them, describing them as caring and kind. One person said, "They are kind and they care. I have two different carers during the week and they are both caring and respectful."
People had the information they needed to make a complaint if they needed to and any complaints made were investigated and followed up. People and staff described a management team who were approachable and listened to what they had to say. There was a clear open and person-centred culture where people and staff felt supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Maria Hanson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 18 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Lifeline Health Limited
- Ownership type
- Organisation
- Companies House number
- 03166412 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Community Lifeline provide nursing care?
- The Care Quality Commission's register does not list nursing care for Community Lifeline.
- When was Community Lifeline last inspected?
- The Care Quality Commission's latest rating for Community Lifeline was published on 18 July 2019.
- Who runs Community Lifeline?
- Community Lifeline is run by Lifeline Health Limited.
- What is Community Lifeline's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 July 2019.
Contact
- Phone
- 01474 709000
- Address
- 59 Station Road, Longfield, DA3 7QA Map (opens Google Maps)
Compare nearby
- – Bellus Care and Support Not yet rated, 0.4 miles away
- – Longfield Integrated Care Centre Not yet rated, 0.4 miles away
- – Visiting Angels North West Kent Not yet rated, 2.4 miles away
- – Head Office Not yet rated, 2.5 miles away
- – Grow Care Agency Limited Not yet rated, 2.5 miles away