Stennack Homecare Limited

People’s care plans did not always provide staff with specific guidance on how to manage and mitigate risks in relation to self-neglect.

Staff knew how to protect people from abuse and how to support their mobility needs.

There was no evidence of missed care visits and people said their staff were normally on time and provided the support needed. Rotas showed the service had enough staff to provide all planned care visits.

Disclosure and Baring service checks had been completed for all staff. However, gaps in employment histories had not consistently been explored.

Following feedback improvement were made to risk assessments in relation to self-neglect and additional guidance provide and training planned for staff responsible for recruitment.

Staff promoted independence and people controlled how their care was provided.

People spoke positively of support they received to maintain their independence and were complimentary of the staff team

People and their relatives were complimentary of the staff team and recognise that their privacy and dignity was respected.

The services quality assurance processes were not entirely effective and a small number of staff raised concern in relation to the registered manager leadership style. The registered manager recognised the need to additional leadership support for the staff team and a deputy manager had been recently appointed.