Wyken Court

Wyken Court provides personal care and support to people within a complex of 35 one-bedroom flats. The flats are arranged over three floors with a lift and stairs to each floor. Staff provide care at pre-arranged times and people have call bells to request assistance in an emergency. People have access to a communal lounge and a 'café' for breakfast and lunch.

Not everyone living at Wyken Court received personal care. At the time of our inspection visit 16 people were in receipt of personal care from the provider. People required varying levels of personal care and support depending on their needs. Some people required minimal assistance with personal care. Others required assistance with showering/bathing, mobility, continence care, administration of medication, and nutritional support

People's experience of using this service. • People felt safe and were protected from avoidable harm. • Staff knew about the risks associated with people's care and understood how to keep people safe. • Staff supported people to take their medicines safely and understood how to prevent the spread of infection. • People received care from a consistent team of staff who arrived when expected and stayed for the length of time agreed. • People's needs were assessed to ensure they could be met by the service. • Staff were recruited safely, and there were enough staff to meet people's assessed needs. • Staff received on-going support and training to be effective in their roles. • People made their own decisions about their care and were supported by staff who understood the principles of the Mental Capacity Act 2005. • Where required, people were supported with their nutritional needs and to maintain their health and well- being. • Staff respected people's rights to privacy and dignity and promoted their independence. • People received information about the service in a way they could understand. • People were involved in planning and agreeing their care. • Care plans contained the information staff needed to provide personalised care. • Systems were in place to manage and respond to any complaints or concerns raised. • The provider had effective and responsive processes for assessing and monitoring the quality of the service.

At this inspection we found the service met the characteristics of a "Good" rating in all areas.

Rating at last inspection: At our last comprehensive inspection of this service in June 2016, we rated the service as 'Good'.