Radfield Home Care Limited - Shrewsbury

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and relatives told us that staff were usually on time and no care calls were missed. Staff were aware of their responsibilities to keep people safe and had confidence in managers to address any concerns. People using the service, their relatives and staff were involved in the development of the service through regular reviews and meetings. We discussed how these, alongside a variety of quality checks and audits, could further support the service to make and maintain improvements.

The service was led by a very well-respected management team who were knowledgeable about people and their needs and particularly supportive of their staff. People and relatives spoke very well of the staff and told us that most were very good, kind and caring. People and relatives knew who to speak to if they needed to complain, but most told us they had never had a reason to.

Staff understood the value and importance of providing company and social contact for people, while also completing all tasks people needed them to. The service had developed connections with other professionals and organisations. This helped to continuously develop their best practice and achieve positive outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of inspection, individualised care was supported through brief electronic care plans that gave basic information and reminded staff which tasks to carry out. The service was developing care plans to become much richer in their information about people's life stories.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk