Rebound Healthcare Limited
- Home care
- Dementia care
- Registered since 2022
- Almondsbury, South Gloucestershire, South West
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
This month
The latest rating was published.
The only one
rated Inadequate home care service in South Gloucestershire, out of 51 with a rating.
Rebound Healthcare Limited: inspection record
Rated Inadequate in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Olive Leaf Health & Homecare Limited (Good, less than 0.1 miles away) and My Homecare Bristol (Good, 0.1 miles away).
Nearest home care services:
- – Blueline Healthcare Solutions Ltd Not yet rated, less than 0.1 miles away
- – Odan Healthcare Agency Not yet rated, less than 0.1 miles away
- G Olive Leaf Health & Homecare Limited Good, less than 0.1 miles away
- G My Homecare Bristol Good, 0.1 miles away
- – Fresh Haven Healthcare Ltd - South Gloucestershire Not yet rated, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 October 2026 (assessment visit 4 June 2026). Quoted under the Open Government Licence.
Date of Assessment: 15 June to 04 September 2026. Rebound Healthcare Limited is a care at home service registered to provide support to adults with physical disabilities and dementia. The service provided personal care to people in their own home. At the time of our assessment, the service supported a small number of people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was in breach of the legal regulations in relation to person centred care, safe care and treatment, receiving and acting on complaints, good governance, statement of purpose, notice of absence and notice of changes.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive Inadequate
- Well-led Inadequate
Read the rest of CQC's summary
The provider could not demonstrate the service delivered safe, responsive or well led care. The provider was not operating from their registered location. The required site visit could not be completed because the provider did not facilitate access to enable CQC to complete its regulatory functions. Information contained in the providers statement of purpose and service user guide was inaccurate. Risks to people were not mitigated. Care plan information was not fully detailed or person centred. The service did not have an effective system to manage complaints. The provider failed to demonstrate they operated systems and processes to recruit, train and supervise staff in line with guidance. The provider failed to demonstrate they operated effective governance systems. The provider had not notified the CQC as required about changes in the service or an absence. The service did not have a manager registered with CQC.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provides a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated inadequate.
This meant people were not safe and were at risk of avoidable harm. The service was in breach of legal regulation in relation to safe care and treatment. -
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
Inadequate
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated inadequate. This meant services were not planned or delivered in ways that met people’s needs. The service was in breach of the legal regulation in relation to person centred care and receiving and acting on complaints.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care. The service was in breach of the legal regulation in relation to good governance, statement of purpose, notice of absence and notice of change.
Questions to ask the service
- Safe was rated Inadequate on 6 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 6 October 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 6 October 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Inadequate on 6 October 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Rebound Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 13549939 (opens Companies House)
Getting help from South Gloucestershire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Gloucestershire Council
- Ask for a care needs assessment
- Phone: 01454 868007, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Paying for care: South Gloucestershire Council
Checked on the council's website, November 2026.
Common questions
- Does Rebound Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Rebound Healthcare Limited.
- When was Rebound Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Rebound Healthcare Limited was published on 6 October 2026.
- Who runs Rebound Healthcare Limited?
- Rebound Healthcare Limited is run by Rebound Healthcare Ltd.
- What is Rebound Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 6 October 2026.
Contact
- Phone
- 0117 440 6408
- Address
- Office 215, Redwood House, Almondsbury Business Park, Bristol, BS32 4QW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Olive Leaf Health & Homecare Limited (Good, less than 0.1 miles away) and My Homecare Bristol (Good, 0.1 miles away).
Nearest home care services:
- – Blueline Healthcare Solutions Ltd Not yet rated, less than 0.1 miles away
- – Odan Healthcare Agency Not yet rated, less than 0.1 miles away
- G Olive Leaf Health & Homecare Limited Good, less than 0.1 miles away
- G My Homecare Bristol Good, 0.1 miles away
- – Fresh Haven Healthcare Ltd - South Gloucestershire Not yet rated, 0.1 miles away