AMG Nursing and Care Services - Wolverhampton

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's needs and choices were thoroughly assessed by skilled staff before they were supported by the service. Their needs were then met by staff who received regular training that enabled them to support people safely and effectively.

People told us staff were always respectful, kind and caring with them. One relative said, "They go above and beyond. They're incredible people, we'd definitely recommend them to others."

People's care plans were person-centred, regularly reviewed and reflected the needs of the people supported by the service. People and their relatives were involved in the care planning and review process and told us they felt 'listened to' by staff.

People told us they felt the service was well-led and they had a positive relationship with the registered manager and other office-based staff. One person commented, "We get on really well with [registered manager], they're brilliant, absolutely responsive and really on the ball."

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them

having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.