Spring Cottages Home Care Limited

Staff had undertaken training, supervisions and spot checks on staff performance was completed. People were happy with the skills of the staff team. Assessments of people's needs had been undertaken, and were ongoing. People were supported with their meals when this was part of their care plan. Records included details of professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Management confirmed they would take action to ensure all staff understood the Mental Capacity Act 2005.

All people, relatives and staff were complimentary about all of the management team. People's views were sought and team meetings were taking place. A new electronic governance system was in place and being embedded. Audits and monitoring was completed. A range of policies, procedures and guidance was available to support the development and delivery of care of the staff team. Evidence of partnership working was noted.