Spectrum Continuing Care CIC

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of this inspection they were providing a personal care service to nine people with a variety of care needs living in the Southampton area.

People told us they felt safe with staff who visited them. The provider had policies and procedures in place designed to protect people from the risk of suffering harm and abuse. Risk assessments were in place which identified possible risks to people living in their own homes. People's needs were met by suitable numbers of staff.

People's needs were assessed before the service started to support them, to ensure their needs could be met. People were supported by staff who were trained to meet their individual needs, including personal care and support with eating and drinking. The service worked with other agencies to improve the care and support they offered to people.

Staff asked people for their consent before supporting them with their personal care. People felt they were supported well by the staff team, who respected their choices and decisions. People were supported by trained staff who respected and promoted their privacy and dignity.

People were involved in planning and reviewing their care which meant support plans were specific to their needs. People's communication needs were identified within their support plans. The provider had a complaints procedure in place which had been given to people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.