Care With Kindness Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene. Where they do, we also consider any wider social care provided.

Recruitment procedures were not always robust, and improvements were needed to ensure staff received training and appropriate assessments of their competence to fulfil their role.

Medicines were not always managed safely, and best practice guidance was not always being followed in relation to a clinical task delegated by a health professional.

Staff understood how to protect people from poor care and abuse. Some staff had not received training in safeguarding vulnerable adults.

Quality assurance systems were not fully effective and did not address the shortfalls we found during our inspection. We found no evidence that people were harmed but these shortfalls put them at increased risk. We discussed these concerns with the nominated individual and registered manager who were responsive to feedback and started making changes to improve the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The support people received was person centred. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People told us they received care by staff who were "Courteous and polite" and "Kind and compassionate."

Throughout the inspection we observed staff interacting with people in a caring and considerate way.

People and relatives were complimentary about the care and support they received and spoke positively about the management of the service.