Egeh's Care

The provider had systems in place to minimise the risk of infection to people. Staff were provided with personal protective equipment. Staff had received training in infection prevention and control.

People's care needs, wishes and preferences were assessed before they started using the service. Their care plans contained guidance for staff on how they should ensure people's needs were respectfully and effectively met.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests and the policies and systems in the service supported this practice. People's relatives gave positive feedback about the support their family members received from staff.

Staff respected people's choices, including those related to protected characteristics such as disability, cultural or religious preferences. People and their relatives had been involved in making decisions about how care and support was provided.

Staff had received an induction at the commencement of their employment to ensure they had the knowledge they required to meet people's needs. The provider had a system in place to ensure training was refreshed annually or as required. Staff received regular supervision from the registered manager. Spot checks of staff care practice had been carried out.

People's nutritional support needs were met. People's care plans included guidance and information for staff on their preferences in relation to meal preparation and preferences.

There was a process in place to report, monitor and learn from accidents and incidents. The service was relatively new and there had been no incidents, accidents or other concerns raised at the time of our inspection. However, the provider had procedures in place to ensure incidents and accidents and concerns were managed and reported effectively, and lessons learned from these where required.

The provider had systems in place to monitor and assess the quality of the care and support provided to people. Policies and procedures which reflected current best practice were in place to underpin this. People's views about their care were sought on a regular basis. Feedback from people and their relatives was positive.