Filcare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Care workers had received training and demonstrated a clear understanding of how to provide safe and effective care and support. Additional specialist training was provided to enhance care workers' understanding of people's medical conditions.

People were safeguarded from abuse and care workers were knowledgeable about how to support people safely. Accidents and incidents were recorded and shared with the wider care team to promote learning.

Right Care: People had detailed risk assessments and care plans in place to support care workers to provide safe and consistent care and support.

The provider operated a robust recruitment process which helped to ensure people received care and support from care workers who had been safely recruited and inducted into care.

People were supported by caring and kind care workers who knew their likes and dislikes.

Right Culture: The provider had developed a quality assurance system encompassing all aspects of the service delivery. The registered manager undertook a range of routine checks to satisfy themselves the service was performing safely and in line with regulation.

The provider and management team had developed an open and inclusive culture in the service. They empowered the care team to truly promote people's individuality, protected their rights and supported care workers to develop and flourish.

We received positive feedback from people, their relatives and staff about the management team. Everyone we spoke with, including external professionals, said the management team were approachable and responsive.