Hippo Care Limited
- Home care
- Dementia care
- Registered since 2022
- Central Slough, Slough, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
9 months
since the latest rating was published.
6 of 22
rated home care services in Slough are rated Requires improvement, like this one.
Hippo Care Limited: inspection record
Rated Requires improvement in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Endurance Health Ltd (Good, 0.1 miles away) and Better Life Care (Good, 0.1 miles away).
Nearest home care services:
- – Berks Care UK Not yet rated, less than 0.1 miles away
- – Bright Future Care Ltd Not yet rated, less than 0.1 miles away
- – Equator Personnel Care Ltd Not yet rated, less than 0.1 miles away
- – Loddon Healthcare Ltd Slough Not yet rated, less than 0.1 miles away
- – Nadiamed Limited Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 January 2026 (assessment visit 19 November 2025). Quoted under the Open Government Licence.
This assessment took place between 21 November 2025 to 6 January 2026. Hippo Care Limited is a homecare service providing the regulated activities of personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 83 people being supported by the service who were receiving personal care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This service had not been inspected since their registration. We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions. As a result of our inspection, we have rated the service requires improvement. We identified 2 breaches of the legal regulations in relation to safe care and treatment and good governance. There was a lack of consistent oversight of the service and auditing processes were not always effective in identifying shortfalls. Medicines were not routinely managed safely. Risks relating to people’s health, safety and welfare were in place, but they were not always robust and some key areas had not been assessed. Care records were not always detailed, person-centred, reflected people’s needs or provided a full accurate account of support provided.
There was a registered manager in post. The provider worked mainly with 1 local authority who commissioned their services.
Feedback from staff was positive and they told us they felt supported. Comments included, “My wellbeing is supported through fair rotas, flexibility when needed, and emotional support after challenging visits. I feel listened to when I raise concerns about workload”, “There is strong teamwork within Hippo Care Limited. [Staff] communicate well through notes, messages, and direct calls” and “I feel valued when the office shares positive feedback from families.”
We found the provider and registered manager responsive to our feedback throughout the inspection.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service since it was registered. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of 1 legal regulation in relation to people’s safe care and treatment and the ways people’s medicines were managed safely.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service since it was registered. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service since it was registered This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for service since it was registered. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service since it was registered. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of 1 legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 28 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 28 January 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Quam Ahlin
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hippo Care Limited
- Ownership type
- Organisation
- Companies House number
- 12022184 (opens Companies House)
Getting help from Slough Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Slough Borough Council
- Ask for a care needs assessment
- Phone: 01753 475111, option 1
- Contact adult social care online
- Support for carers
- Paying for care: Slough Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Hippo Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hippo Care Limited.
- When was Hippo Care Limited last inspected?
- The Care Quality Commission's latest rating for Hippo Care Limited was published on 28 January 2026.
- Who runs Hippo Care Limited?
- Hippo Care Limited is run by Hippo Care Limited.
- What is Hippo Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 January 2026.
Contact
- Phone
- 07379 386209
- Address
- Spaces, The Porter Building, Brunel Way, Slough, SL1 1FQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Endurance Health Ltd (Good, 0.1 miles away) and Better Life Care (Good, 0.1 miles away).
Nearest home care services:
- – Berks Care UK Not yet rated, less than 0.1 miles away
- – Bright Future Care Ltd Not yet rated, less than 0.1 miles away
- – Equator Personnel Care Ltd Not yet rated, less than 0.1 miles away
- – Loddon Healthcare Ltd Slough Not yet rated, less than 0.1 miles away
- – Nadiamed Limited Not yet rated, less than 0.1 miles away