Chiltern Support and Housing
- Home care
- Dementia care
- Registered since 2010
- High Wycombe, Buckinghamshire, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
6 months
since the latest rating was published.
82%
of rated home care services in Buckinghamshire are Good or Outstanding (87% across the South East, 88% across England).
Chiltern Support and Housing: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Hughenden Gardens (Good, 0.3 miles away) and Optima Homecare Group Limited (Good, 0.4 miles away).
Nearest home care services:
- – White Leaf Support Not yet rated, 0.2 miles away
- G Hughenden Gardens Good, 0.3 miles away
- G Optima Homecare Group Limited Good, 0.4 miles away
- – Avant (Bucks) Not yet rated, 0.4 miles away
- – Revelations Healthcare Ltd Not yet rated, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 April 2026 (assessment visit 9 December 2025). Quoted under the Open Government Licence.
Date of assessment 16 December 2025 to 16 February 2026.
The assessment was carried out in responseto CQC receiving information of concern. The service had made improvements and is no longer in breach of regulations. There were systems in place to safeguard people from abuse.The provider assessed and managed the risk of infection. The provider assessed and reviewed people’s care needs. The provider worked with professionals and relatives. People were treated with kindness, compassion and dignity. The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
However, the provider did not always make sure there were enough qualified, skilled and experienced staff. The provider did not always make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. The daily care notes did not always show staff obtained consent before carrying out personal care.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Supported Living | No rating | Safe: No rating | Effective: Good | Caring: Good | Responsive: Good | Well-led: No rating | |
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Vanessa Mwamuka
- Registered with the CQC since
- What it provides
- Domiciliary care service, Rehabilitation services, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 15 March 2023. Latest assessment published 15 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Chiltern Support & Housing Ltd
- Ownership type
- Organisation
- Companies House number
- 06708818 (opens Companies House)
Chiltern Support & Housing Ltd runs 3 services in England, 1 of them in the South East. 1 is rated Good or Outstanding and 2 have no rating yet.
Other services run by Chiltern Support & Housing Ltd
- G Chiltern Jigsaw Resource Centre Good. Home care, Brent, London
- – Sharon Road Not yet rated. Care home, Barnet, London
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does Chiltern Support and Housing provide nursing care?
- The Care Quality Commission's register does not list nursing care for Chiltern Support and Housing.
- When was Chiltern Support and Housing last inspected?
- The Care Quality Commission's latest rating for Chiltern Support and Housing was published on 15 April 2026.
- Who runs Chiltern Support and Housing?
- Chiltern Support and Housing is run by Chiltern Support & Housing Ltd. It runs 3 services in England, 1 of them in the South East.
- What is Chiltern Support and Housing's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01494 532926
- Address
- 20 Benjamin Road, High Wycombe, HP13 6SR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Hughenden Gardens (Good, 0.3 miles away) and Optima Homecare Group Limited (Good, 0.4 miles away).
Nearest home care services:
- – White Leaf Support Not yet rated, 0.2 miles away
- G Hughenden Gardens Good, 0.3 miles away
- G Optima Homecare Group Limited Good, 0.4 miles away
- – Avant (Bucks) Not yet rated, 0.4 miles away
- – Revelations Healthcare Ltd Not yet rated, 0.5 miles away