Prolife Healthcare Services

Staff were recruited safely and had the appropriate pre-employment checks in place before employment commenced. People were supported by staff who had received relevant and good quality training. The majority of staff told us the rotas were well organised and they had time to spend with people. The people we spoke with confirmed this. Staff were inducted and trained to carry out their roles and the majority were positive about the support they received.

People were kept safe from avoidable harm and staff understood how to protect them from abuse. Staff had been trained and understood safeguarding and whistleblowing. They reported they were confident to follow procedures if required. Staff also demonstrated a good understanding of the Mental Capacity Act. People told the Experts by Experience they felt safe. People did not report any concerns about how risks in their care were managed. People gave signed consent to their care plans.

People told us staff were kind and caring and were attentive to their needs. People told us they were supported to be independent and this included support to access the community if required. People were treated as individuals. We spoke with18 staff. Staff were mostly positive about the support they received.

We discussed equity in experience and outcomes with the registered manager. The registered manager demonstrated a good awareness of the issues people and staff may encounter and gave examples where they had taken action to reduce any barriers being faced. People reported no concerns about discrimination or barriers to care.

A clear staffing structure was in place and senior staff had additional training to support them in their roles. Most staff told us they felt able to speak up. Two staff said their status as international staff prevented them from doing so, however, there was no evidence to suggest this had impacted on care.

An electronic care planning system provided the office staff with a clear oversight of the specific tasks related to care packages. People and families also had access to this technology and this enabled them to see the care tasks being completed in real time. People were generally happy with their care, and a high number of positive comments were received in the feedback given to the Experts by Experience. People told us the registered manager was approachable and responsive to any concerns.