ASK Care Limited

ASK Care Limited is a domiciliary care agency providing the regulated activity of personal care. The service provides support to younger and older adults and children. At the time of our inspection, there were 145 people using the service, but only 104 of those received support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and relatives we spoke with gave very positive feedback. This was summed up by a relative who told us, "I would give them a 10/10. We've been with them a long time. They communicate well, they know [person] and we have a really good relationship."

Systems were in place to help safeguard people from abuse. Risk assessments were in place which set out the risks people faced and included information about how to mitigate those risks. There were enough staff to meet people's needs and robust staff recruitment practices were in place. Steps had been taken to help prevent the spread of infections. Accidents and incidents were reviewed to help prevent their re-occurrence. medicines were managed in a safe way.