Home Instead

At our last inspection, we rated the service Good. At this inspection, we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. At this inspection, we found the service remained Good.

People continued to receive support in a safe way, and staff understood how to protect people from harm. Enough staff were available to support people. Risks to people were managed to reduce potential hazards and the provider followed safe recruitment processes. Where people required support to take their medicines; this was provided in a safe way. Staff understood their responsibilities in relation to hygiene and infection control.

People continued to receive effective support. Staff had the knowledge they needed to provide effective care and support was delivered in line with good practice guidance. People's physical health was monitored and support was provided when required. Where required people were supported to prepare meals of their choice and were enabled to have maximum choice and control of their lives.

People continued to receive support that was caring by staff who were kind, compassionate and caring. People were involved in making decisions about their care and their privacy, dignity and independence was respected and promoted.

People continued to receive support that was responsive to their individual needs, including their preferences and routines. The support people received was reviewed with them to ensure it remained relevant. People knew how to raise any concerns or complaints, and these were responded to in a timely manner.

The service continued to be well led. The management team were clear about their roles and responsibilities. Staff felt valued and enjoyed working at the service. People and staff were encouraged to give feedback, and their views were acted on to develop the service. The provider worked in partnership with other agencies and systems were in place to drive ongoing improvements.

Further information is in the detailed findings below.

The five questions we ask about services and what we found