South Bristol Reablement Service

At the time of the inspection the service was providing support to 40 people. The service was provided across the City of Bristol. The inspection took place on 16 and 23 May 2019 and was announced.

People's experience of using this service:

People received care and support to meet their needs. Staff knew how to safeguard people from abuse and what they should do if they thought someone was at risk.

Independence was encouraged as well as positive risk taking. If an incident or accident did occur, they were well reported and investigated. Staff understood the need for learning from incidents, so they could make sure they did not occur again.

People felt staff were caring and always treated them with dignity and respect. The staff had a very good understanding of the care and support needs of people they supported. People said staff supported them with goal setting and working to achieve their goals. They also told us staff had enabled them to regain confidence to do things. Care was personalised to reflect people's wishes and what was important for them.

There were sufficient numbers of staff employed to work in the service, so that people's needs were met. People were safely supported with their medicines and general health needs.

The team of staff had received training to enable them to carry out their role effectively. They were also well supported by their management team to do their job.

People had good relationships with care staff who protected their rights to lead as normal a life as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Relatives told us they felt people were safe and well cared for in their home. Some people were unable to provide detailed verbal feedback but were able to indicate that they felt comfortable and at ease with staff. Everyone spoke positively about the service they received.

The registered manager had a complaints procedure which people were all aware of. The manager had an open-door policy which welcomed informal discussions and conversations whenever needed.

People benefited from a service that was well led. Staff knew there were a clear set of values in place which they put into practice. The registered manager completed quality checks, to make sure the standards of care were maintained. There was an open culture and staff said they felt well motivated and valued by all of the managers.