Home Instead East Cheshire

People's care was exceptionally responsive. Care plans were extremely person centred and care plans were developed with people. These were flexible and people could change their care plans when they chose. People were supported by small and consistent teams who knew people extremely well and trusting relationships had been formed. We saw numerous examples where the staff had gone above and beyond to ensure people's emotional, leisure and cultural needs were met. We were consistently told that staff were sensitive and respectful when visiting people in their own homes.

There were numerous opportunities for people to access a wide range of social activities to reduce the risk of loneliness and isolation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led and staff felt well supported by an open and honest culture with a clear focus on continuous improvement.

The provider worked with other professionals and organisations to share training and ensure positive outcomes for people.

The provider was also involved in a number of initiatives to improve people's wellbeing. These included providing advice and support to enable people to stay safe from the risk of scams and health promotion events to reduce the risks face by people of malnutrition. These initiatives were not restricted to people receiving care and were accessed by the wider community.