Complete Quality Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We found historically recruitment practices had not been robust. This meant staff had been able to work before the right checks and references had been obtained. However, following an audit and meeting with the local authority's quality assurance and improvement team (QAIT), recruitment files were more robust. This was because QAIT had been able to offer support and advice on safer recruitment, which included ensuring there was a clear audit trail from the application form, interview and seeking references and checks. This helped to ensure that only staff who were assessed as suitable to work with people who may be vulnerable, were employed.