Enriching Healthcare Ltd
- Home care
- Dementia care
- Registered since 2022
- Patchway, South Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
10 months
since the latest rating was published.
41 of 51
rated home care services in South Gloucestershire are rated Good, like this one.
Enriching Healthcare Ltd: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G PI Care Good, 0.2 miles away
- G My Homecare Bristol Good, 0.9 miles away
- – Fresh Haven Healthcare Ltd - South Gloucestershire Not yet rated, 0.9 miles away
- G Sylviancare South Gloucester Good, 0.9 miles away
- – Blueline Healthcare Solutions Ltd Not yet rated, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 10 December 2025 (assessment visit 7 October 2025). Quoted under the Open Government Licence.
Date of assessment: 14 October 2025 to 23 October 2025.
Enriching Healthcare Ltd also known as Heritage Healthcare Bristol is a domiciliary care service registered to provide personal care to individuals living in their own homes. We undertook visits to the service on the, 14, 15 and 20 October 2025. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. At the time of the inspection the service supported 20 people with personal care. This is the first inspection of the service and we reviewed all quality statements at this assessment. Our overall rating for this service is good.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We gathered information from relatives, the registered manager, and care staff. We sought feedback from health and social care professionals and had feedback from 3 we contacted.
At this assessment, we found a breach of regulation of good governance. As the provider’s quality assurance systems had not identified shortfalls found during the inspection. This included; improvements to some people’s care plans, medicines documentation, where 1 person needed best interest decisions and to some other aspects of the management of the service such as recruitment checks and where some staff needed specific training.
Although we found shortfalls during our inspection, feedback from people and relatives about the care and support provided to them was positive. All staff felt it was a nice place to work and the support provided by the management of the service was good. Staff provided people with choice and control and they provided care that respected their wishes. The registered manager had a diverse workforce and they supported staff with their individual needs.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. We found improvements were needed to the provider’s governance arrangements as these were not identifying shortfalls found during the inspection. The service is in breach of legal regulation in relation to good governance at the service.
Questions to ask the service
- Well-led was rated Requires improvement on 10 December 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Valerie Godsall
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Enriching Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 13734390 (opens Companies House)
Getting help from South Gloucestershire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Gloucestershire Council
- Ask for a care needs assessment
- Phone: 01454 868007, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Paying for care: South Gloucestershire Council
Checked on the council's website, November 2026.
Common questions
- Does Enriching Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Enriching Healthcare Ltd.
- When was Enriching Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Enriching Healthcare Ltd was published on 10 December 2025.
- Who runs Enriching Healthcare Ltd?
- Enriching Healthcare Ltd is run by Enriching Healthcare Ltd.
- What is Enriching Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 December 2025.
Contact
- Phone
- 07956 049012
- Address
- Town Square Office 2B, Willow Brook Centre, Bradley Stoke, Bristol, BS32 8FB Map (opens Google Maps)
Compare nearby
- G PI Care Good, 0.2 miles away
- G My Homecare Bristol Good, 0.9 miles away
- – Fresh Haven Healthcare Ltd - South Gloucestershire Not yet rated, 0.9 miles away
- G Sylviancare South Gloucester Good, 0.9 miles away
- – Blueline Healthcare Solutions Ltd Not yet rated, 1 mile away