Santhem Care
- Home care
- Dementia care
- Registered since 2022
- Billericay, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 months
since the latest rating was published.
258 of 298
rated home care services in Essex are rated Good, like this one.
Santhem Care: inspection record
Rated Good in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – TCOU At Home Essex Not yet rated, 0.1 miles away
- – Caremark Brentwood and Basildon North Not yet rated, 0.1 miles away
- – Thurrock, Basildon, Billericay and surrounding areas Not yet rated, 0.2 miles away
- G AQS Homecare Essex Good, 0.7 miles away
- – Carelink Services Ltd Not yet rated, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 June 2026 (assessment visit 27 May 2026). Quoted under the Open Government Licence.
Date of assessment 1 June 2026 to 16 June 2026.
Santhem Care provides personal care and support to people who require assistance in their own homes. This is a domiciliary care service. At the time of our assessment, 1 person was receiving a regulated activity. A further 4 people were supported with the administration of their medicines; however, CQC only inspects services where people receive personal care. Personal care includes support with tasks such as personal hygiene and eating. Where this is provided, we also consider any wider social care support delivered by the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This was the first assessment of the service since they were registered with CQC on 2 August 2022.
The service was delivering care in line with expected standards, with systems in place to support quality and consistency. Processes were in place to help protect the person from harm and manage risks appropriately.
Care was assessed and reviewed regularly to ensure it continued to meet changing needs. Staff worked in a respectful and person-centred way, supporting independence and choice.
Care was organised to reflect individual needs, with regular reviews and communication supporting adjustments over time.
Governance and oversight arrangements were in place, including audits and management support, which helped monitor quality and drive improvement. While these systems were generally effective, there were some opportunities to strengthen consistency across the service.
Overall, the service demonstrated a clear commitment to maintaining and improving the quality of care.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- June Hillyard
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Santhem Care LimitedBrand: Hallmark Care Homes
- Ownership type
- Organisation
- Companies House number
- 13474527 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Santhem Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Santhem Care.
- When was Santhem Care last inspected?
- The Care Quality Commission's latest rating for Santhem Care was published on 30 June 2026.
- Who runs Santhem Care?
- Santhem Care is run by Santhem Care Limited.
- What is Santhem Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 June 2026.
Contact
- Phone
- 01277 315835
- Address
- Kingfisher House, 2 Woodbrook Crescent, Billericay, CM12 0EQ Map (opens Google Maps)
Compare nearby
- – TCOU At Home Essex Not yet rated, 0.1 miles away
- – Caremark Brentwood and Basildon North Not yet rated, 0.1 miles away
- – Thurrock, Basildon, Billericay and surrounding areas Not yet rated, 0.2 miles away
- G AQS Homecare Essex Good, 0.7 miles away
- – Carelink Services Ltd Not yet rated, 1.6 miles away