Enliva Homecare (Telford and South Staffs)

People's needs were assessed and reviewed to ensure their care needs were met. Care plans were updated promptly so staff always had access to the most current information.

Staff received training relevant to their role and had good support from the provider, registered manager and colleagues.

Staff sought people's consent before providing care and decisions about people's care and treatment were made in line with law and guidance. People received enough to eat and drink to maintain their health. People were supported to access healthcare agencies when required. The provider worked in partnership with health and social care professionals to ensure consistency and ensure people received appropriate support.

People's care was responsive to their changing needs. People, and their relatives, were involving in the assessment and planning of their care and communication was good to enable people to work together to ensure people's needs were met fully. People knew how to raise a concern and always felt listened to.

People, relatives and staff felt the service was well managed. People, and staff, had regular opportunities to share their views about the service. The provider carried out audits to ensure the quality of care provided.

People were supported to make choices and retain control of their lives and staff supported them in the least restrictive way possible and in their best interests. Policies and systems in the service supported this practice.