Anglian Care Limited - Rankin House

People's experience of the service and what we found: The provider continued to develop and innovate to improve services for people. External professionals were extremely positive about the service. The management team understood issues in the local community and worked to address them through effective working with a wide range of other organisations. People and relatives told us the service was well led. The service was exceptionally well managed.

Effective systems were in place to assess, monitor and improve the quality and safety of the service and the providers and registered manager were constantly looking for areas of the service where further improvements could be made for people's benefit.

Staff understood how to safeguard people from abuse and knew when and how to report safeguarding concerns to the relevant people/agencies. Risks to people were managed safely.

There were enough staff to support people and meet their needs. Medicines were managed safely. Staff had the appropriate recruitment checks to ensure they were suitable for their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received an assessment prior to using the service. People were supported to maintain good health and access services when required.

Staff respected people's dignity and privacy and people told us staff were kind and caring. A person said, "My [family member] and I are very happy. I have 2 regular carers who have gone the extra mile."

People were encouraged to give their feedback and views about the quality of the service they received. Care plans were comprehensive with guidance for staff on how the person wanted to be cared for. A complaints process was in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk