Elite Care Professionals - Main Office

Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their medicines on time, and as prescribed. Accidents and incidents were recorded and reviewed in order to minimise the risk of re occurrence. There was a complaints procedure in place, which people's relatives were aware of, and quality assurance processes such as spot checks, were used to drive improvements. The provider was in the process of updating the electronic governance systems.

A new manager had recently been recruited to grow the business and provide structure to the current management systems. This enabled the provider to have more oversight of the business and define roles within the organisation maintaining good communication and ensuring everyone understood their roles and responsibilities.

Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. Staff received an induction and were supported through a programme of regular supervision, shadowing and training. Staff comments included, "I really enjoy working for Elite, the training is fantastic, and I feel very supported in my job, I have been here for five months and am very happy here".

People were involved in deciding what support they needed. Close working partnerships with other agencies and health and social care professionals had been formed.