Outright Care

We have rated the service as good.

Risk assessments were of good standard and provided the necessary information to manage risks in relation to carrying out the regulated activity (RA). People who used the service were safe; staff had a sound understanding of what actions to take in case of any safeguarding incidents. Sufficient staff were deployed to meet people’s needs. Safe recruitment checks were carried out. Staff were provided with relevant training to meet people’s needs. Medicines were managed safely. Appropriate infection control procedures were followed, and sufficient Personal Protective Equipment (PPE) was provided to ensure safe care.

People’s needs were assessed to ensure the service can meet their needs. This information was used to draw up a person-centred care plan. The staff supported people with health care appointments if this was part of the agreed care package. People were supported to meet their nutritional, and hydration needs if this was part of the agreed care package. The service ensured peoples protected characteristics were highlighted in the care plans and met. Where people lacked capacity to make certain decisions a Mental Capacity Assessment (MCA) was carried out and their consent was sought. Evidence of Lasting Power of Attorney (LPA) was provided.

People and relatives told us that staff were kind and caring and their dignity and privacy was protected. Staff supported people to maintain and gain greater independence. Staff told us their well-being needs were met and the registered manager (RM) and provider provided tailored support and advice to all staff.

Care plans were detailed, holistic and person centred. The service ensured that information was provided swiftly and in a suitable format to ensure people’s communication needs were met. The RM was in regular communication with people and relatives, and their input and concerns were listened to, which ensured improvement to the care provided. The service ensured people had equity of access to facilities and provisions required to meet their needs. People had opportunities to share their end of live care wishes if they wished to do so.

The provider had a clear vision, and staff demonstrated a clear understanding of these. The service was led and managed by an experienced manager who was available for support and advise. Staff told us that there was a positive culture to speak up and their suggestions to make improvements were heard and acted on. Staff diversity as well as their caring and personal needs were taken into consideration and listened to. The service had a robust governance structure and system. Where required the service worked with external health and social care partners. The RM learnt and updated themselves of any changes and good practice examples to improve the overall care and support for people and staff.