Amber Support Services
- Home care
- Registered since 2010
- Worcestershire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Outstanding to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
70 of 83
rated home care services in Worcestershire are rated Good, like this one.
Amber Support Services: inspection record
Rated Good in July 2019, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Right at Home Bromsgrove Not yet rated, 0.3 miles away
- – VIP 247 Limited Not yet rated, 0.3 miles away
- O Alina Homecare Bromsgrove Outstanding, 0.5 miles away
- G Bluebird Care (Bromsgrove & Redditch) Good, 1.6 miles away
- G HAB Support Ltd Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 4 July 2019. Quoted under the Open Government Licence.
About the service: Amber Support Services provides a personal care service to adults with a mental health issue, learning or physical disability, living in either their own home or supported living. At the time of the inspection there were 14 people receiving support with personal care.
Read the rest of CQC's summary
People's experience of using this service: People using the service benefitted from good care, delivered in a manner which was personal to them and based on their assessed needs. Relatives we spoke with praised both the care staff and the management of the service for their dedication to deliver high quality care.
Relatives told us they felt their relations were safe when being supported with care and said all the staff worked in a way that respected their privacy and dignity. They told us they felt people looked on care staff as friends and welcomed them into their homes and their lives. The service made a formal promise around the delivery of care; to ensure it was personal and tailored to the individual. This ethos was infused throughout the service, including care staff, office staff and the provider. Staff told us they felt valued by the organisation. The service had recently been awarded gold status by the 'Investors in People' organisation. People were involved in care decisions and the running of the service. The provider had in place a client voice manager and user engagement process to support people and gain their views.
People we visited looked content and relaxed in the company of staff. Staff we spoke with had a good understanding of people as individuals and the care and support they required. Relatives told us they felt involved in the care process and that they could contact the provider or registered manager at any time. The service had a range of activities and events to help people enjoy fulfilling lives and promote and encourage independence. Staff told us the service encouraged them to look for new ways of supporting and engaging people.
Staff told us they were very happy working for the service. They confirmed they could access a range of training and development opportunities and were well supported by senior staff in the organisation. They felt there was an extremely positive culture in the organisation and felt valued. The provider and registered manager undertook care shifts to maintain contact with people who used the service and assess the quality of care first hand.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Michelle Done
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 4 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Amber Care Centre Limited
- Ownership type
- Organisation
- Companies House number
- 05100691 (opens Companies House)
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Amber Support Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Amber Support Services.
- When was Amber Support Services last inspected?
- The Care Quality Commission's latest rating for Amber Support Services was published on 4 July 2019.
- Who runs Amber Support Services?
- Amber Support Services is run by Amber Care Centre Limited.
- What is Amber Support Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 July 2019.
Contact
- Phone
- 01905 917900
- Address
- Office 24, Greenbox, Westonhall Road, Stoke Prior, Bromsgrove, B60 4AL Map (opens Google Maps)
Compare nearby
- – Right at Home Bromsgrove Not yet rated, 0.3 miles away
- – VIP 247 Limited Not yet rated, 0.3 miles away
- O Alina Homecare Bromsgrove Outstanding, 0.5 miles away
- G Bluebird Care (Bromsgrove & Redditch) Good, 1.6 miles away
- G HAB Support Ltd Good, 1.6 miles away