Peterborough

This was the first assessment for this service since it was registered with the Care Quality Commission on 30th September 2022. This was a planned assessment based on the date of registration with the CQC. This service has been rated good in all five areas of safe, effective, caring,responsive and well – led. We will continue to monitor information we receive about the service until we return to visit as per our assessment programme. If we receive any concerning information we may assess sooner.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People were supported safely. Staff understood their safeguarding responsibilities and were confident in reporting concerns. Risk management was personalised and reflected people’s preferences, communication needs and the structured routines that helped them feel secure. Medicines were managed safely.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.

Staff felt supported by senior staff and felt able to raise any concerns with them. There were enough staff to provide support to people in the way they chose. Staff received training to enable them to provide safe and dignified care. The provider completed a range of audits to monitor the quality of the care. The provider had a process to assess a person’s ability to make informed decisions about their care.

Overall, the service delivered good,safe and person-centred care and demonstrated a commitment to learning and improvement.