Crossroads Caring For Life
- Home care
- Dementia care
- Registered since 2010
- Ickleford, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Crossroads Caring For Life: inspection record
Rated Good in July 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 25 July 2019. Quoted under the Open Government Licence.
Crossroads Care Hertfordshire North is a registered charity providing practical support to family carers and those they support. In addition, they provide a domiciliary care service to people to assist with personal care.
What inspectors found
People were positive with the care and support they received and felt safe. Staff knew how to keep people safe and how to report any concerns. There were enough staff to meet people's needs. There were robust recruitment checks in place which were completed before new staff started work. People were assisted and prompted to take their medicines regularly. Staff completed medicine records when they administered people`s medicines. People were protected from the risk and spread of infection because staff used effective hygiene procedures and personal protective equipment.
Read the rest of CQC's summary
People's consent was obtained before care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to maintain a healthy lifestyle and a varied and nutritious diet. People were assisted to access health care services and professionals when required.
People were positive about the service and in particular the staff who supported them. People told us that staff were kind, caring and respectful. People and their relatives told us the service helped them to achieve a better quality of life and improved outcomes for the carer and those being cared for. People were involved in planning their care. Staff respected people's privacy and maintained their dignity. Staff worked well as a team and shared a values-based ethos, enabling people and their loved ones to continue to live in their own homes with support.
People were aware of the providers complaint and concerns policy and also how to provide positive feedback. People were confident any feedback or concerns raised were addressed in a timely way and to their satisfaction People were encouraged to provide feedback about the service.
There were quality assurance processes in place which included various audits of all aspects of the service. The registered manager carried out audits to check the quality of the service. People, relatives and staff all felt supported and valued. The registered manager and team worked in partnership with other professionals and organisations to ensure good care outcomes for people.
The registered manger, chief executive office and the management team operated an open transparent and inclusive service. They were committed to improving the quality of people's lives through continuous support, learning and improving. There was a clear focus on person centred care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Josephine Paice
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 25 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crossroads Caring for Life LtdBrand: Crossroads Together from Carers Trust 4all
- Ownership type
- Organisation
- Companies House number
- 06360309 (opens Companies House)
- Charity number
- 1121629
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Crossroads Caring For Life provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crossroads Caring For Life.
- When was Crossroads Caring For Life last inspected?
- The Care Quality Commission's latest rating for Crossroads Caring For Life was published on 25 July 2019.
- Who runs Crossroads Caring For Life?
- Crossroads Caring For Life is run by Crossroads Caring for Life Ltd.
- What is Crossroads Caring For Life's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 July 2019.
Contact
- Phone
- 01462 455578
- Address
- Suite 20, Intech House, Wilbury Way, Hitchin, SG4 0TW Map (opens Google Maps)
Compare nearby
- – Empress Social Care No overall rating, less than 0.1 miles away
- RI Daisy Chain Care Team Ltd Requires improvement, 0.1 miles away
- – Carer Centricity Ltd T/A Visiting Angels North Hertfordshire Not yet rated, 0.2 miles away
- G Care 4 You Direct Limited Good, 0.2 miles away
- – LSR Care Limited Not yet rated, 0.2 miles away