Total Community Care
- Home care
- Dementia care
- Registered since 2014
- Threemilestone, Cornwall, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
69 of 83
rated home care services in Cornwall are rated Good, like this one.
Total Community Care: inspection record
Rated Good in September 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Heart of the South Cornwall Branch Good, less than 0.1 miles away
- G Smeaton Healthcare (Cornwall) Good, 1 mile away
- – Blossom Home Care Cornwall Not yet rated, 1.1 miles away
- O Nurse Plus UK - Truro Outstanding, 1.1 miles away
- G Home Instead Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 23 September 2022. Quoted under the Open Government Licence.
Total Community Care is a domiciliary care agency providing support to people living with spinal injuries and neurological conditions in their own homes.
Read the rest of CQC's summary
At the time of inspection, the service was providing support to 47 people across the country.
The last rating for this service was requires improvement (published 16 September 2021) and there were breaches of regulation resulting in a warning notice being served. The provider completed an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
What inspectors found
The management of medicines had improved since the time of the last inspection. Records were being kept of medicines administered and there were systems in place to check they were being administered safely. When people took control of managing their own medicines, records did not always reflect prescribing guidelines. This was actively being reviewed and addressed to protect the person and the staff supporting them. Staff were knowledgeable of medicines administration processes and supported people to lead their support making the process person centred.
Read the rest of CQC's summary
Staff were committed to provide person centred care and records reflected people's needs and wishes. Risks were assessed and managed appropriately.
Staffing problems challenged the provider when aiming to provide consistency. The provider was actively recruiting and reviewing staffing terms and conditions to assist with retaining staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led. Staff felt supported by their managers. The structure of management provided layers of leadership and at all levels immediate managers were supportive and approachable.
The registered manager had quality assurance processes in place to monitor the quality of the service provided and audits identified areas where improvements were required. The provider listened to feedback and produced action plans for change.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Robert Goldsworthy
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 23 September 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Total Community Care LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 05985316 (opens Companies House)
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does Total Community Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Total Community Care.
- When was Total Community Care last inspected?
- The Care Quality Commission's latest rating for Total Community Care was published on 23 September 2022.
- Who runs Total Community Care?
- Total Community Care is run by Total Community Care Limited.
- What is Total Community Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 September 2022.
Contact
- Phone
- 01858 469790
- Address
- Health and Wellbeing Innovation Centre, Treliske, Truro, TR1 3FF Map (opens Google Maps)
Compare nearby
- G Heart of the South Cornwall Branch Good, less than 0.1 miles away
- G Smeaton Healthcare (Cornwall) Good, 1 mile away
- – Blossom Home Care Cornwall Not yet rated, 1.1 miles away
- O Nurse Plus UK - Truro Outstanding, 1.1 miles away
- G Home Instead Good, 1.2 miles away