Rowan Tree
- Home care
- Registered since 2011
- Old Town, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Rowan Tree: inspection record
Rated Good in March 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Vincent Place Requires improvement, 0.1 miles away
- G Serve Homecare Good, 0.2 miles away
- G Knightingles Healthcare Limited Good, 0.2 miles away
- G Joy Caring Services Limited Good, 0.4 miles away
- G Alina Homecare North Herts Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's inspection report published 14 March 2019. Quoted under the Open Government Licence.
Redwood House is the registered office for a supported living scheme in Hertfordshire which comprises of two blocks of flats. People received support and care in their own flats which they rent from a housing provider. At this service 8 people were being supported with the regulated activity of personal care.
Read the rest of CQC's summary
People enjoyed living at the supported living scheme and having the support from staff. People and staff had formed positive relationships and said they enjoyed each-others company. People said that they felt safe and well supported. People were also friendly and familiar with the management team. People were involved in the planning of their care and led staff about what they wanted to do daily. The staff promoted people's choices and set goals with them to help them achieve their aspiration and increase their independence with day to day living.
The service met the characteristics of Good in safe, effective, caring, and responsive. However, the service fell short of this characteristics in well led. There were short falls in safe recruitment checks for new and existing staff. Audits completed by the provider and the management team were not always robust. We found issues which the management teams audits had not identified. More information will be in the full report.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. Registering the Right Support CQC policy.
At the last inspection the service was rated as good overall (this report was published in April 2016).
We inspected Redwood house supported living scheme as this was a planned inspection.
Questions to ask the service
- Well-led was rated Requires improvement on 14 March 2019. Ask about changes in management and what has changed since the report.
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Martha Boka
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 14 March 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Tamarindo Care Limited
- Ownership type
- Organisation
- Companies House number
- 07102048 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Rowan Tree provide nursing care?
- The Care Quality Commission's register does not list nursing care for Rowan Tree.
- When was Rowan Tree last inspected?
- The Care Quality Commission's latest rating for Rowan Tree was published on 14 March 2019.
- Who runs Rowan Tree?
- Rowan Tree is run by Tamarindo Care Limited.
- What is Rowan Tree's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 March 2019.
Contact
- Phone
- 01438 488087
- Address
- Flat 5 Monument Court, Woolners Way, Stevenage, SG1 3AD Map (opens Google Maps)
Compare nearby
- RI Vincent Place Requires improvement, 0.1 miles away
- G Serve Homecare Good, 0.2 miles away
- G Knightingles Healthcare Limited Good, 0.2 miles away
- G Joy Caring Services Limited Good, 0.4 miles away
- G Alina Homecare North Herts Good, 0.4 miles away