Anglo Support and Housing Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's medicines were managed safely where this was part of the care and support needs. Systems were in place to ensure staff were trained and competent to help people with their medicines. Risks to people were assessed and mitigated.

People received care from regular care workers. Each person had a small core team to ensure care was provided consistently by staff that knew them well. New care staff were introduced to people before they provided care and support. No new packages of care would be taken on unless there were sufficient care workers. Systems were in place to ensure the right staff were recruited.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by care workers that had received relevant training. Care workers were well supported by the registered manager and the management team. Care workers had regular individual supervisions and monthly team meetings. These along with spot checks were used to encourage continual learning and to make improvements to the service.

People's views were sought through spot checks and informal telephone calls. The registered managers were in the process of sending out surveys to people, their relatives, and staff to help them assess the quality of the service.

People were supported to raise concerns and knew how to complain. Feedback from people was mixed however it was evident the registered managers were aware and proactively addressing this with people and

staff to improve the quality of the service being provided.

Staff support, teamwork and staff morale was generally good. Staff were positive about working for Anglo Support and Housing Limited. They felt supported by the management team and were clear about the aims of the service. There were suitable governance systems in place to monitor the quality of the service and drive improvements.