Pacific Care Solutions Limited

Pacific Care Solutions Limited is a domiciliary care agency located in the London Borough of Redbridge. It is registered to provide personal care to people aged 18 and over in their own homes, some of whom may have dementia, mental health or physical disabilities. At the time of the inspection, 2 people were using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People told us the service was safe. There were systems to protect people from the risk of abuse. Risks relating to people's health, mobility and home environment were assessed so that staff could provide safe care. Staff were recruited appropriately and they received training to provide them with the skills and qualifications to support people. People told us staff were punctual and completed their tasks. People did not require support to take their medicines but medicine procedures were available for when people needed this support.

Procedures for reporting incidents and accidents in the service included learning lessons from them to prevent re-occurrence. Infection control procedures were in place to protect people and staff from the risk of acquiring an infection.