Pure Care Agency Ltd
Home care, Tower Hamlets
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Pure Care Agency Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
Rated Good in December 2025.
The latest rating was published 10 months ago.
What inspectors found
From the Care Quality Commission's assessment published 12 December 2025 (assessment visit 28 November 2025). Quoted under the Open Government Licence.
Date of Assessment: 23 October to 7 November 2025. Pure Care Agency is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 2 people were receiving support with personal care. This was the first inspection of the service, and we looked at all quality statements.
There were enough staff to meet people’s needs and staff had been recruited to the service safely overall. Where there was an issue identified with the accuracy of references, the registered manager responded via lessons their learnt process and measures were put in place to make sure it did not happen again. Whilst no one had come to any harm this meant their full recruitment processes were not being followed.
Read the full summary
People were supported by staff who kept them safe and knew them well. An assessment of needs was conducted to ensure the service could provide effective and safe care and care was regularly reviewed. Risk was assessed and monitored to reduce the risk of harm people may face while receiving care.
Relatives were kept informed and fully involved in all aspects of people’s care, this helped to ensure care met individual needs.
The staff team was stable which supported continuity of care for people using the service and staff enjoyed working at the service.
The service was inclusive and removed barriers in communication by having multilingual staff and providing communication support for people who were sight and hearing impaired.
Staff working at the service were kind and patient and told us they enjoyed working at the service.
Health and social professionals spoke highly of the service and the levels of professionalism and support they provided for people.
Quality monitoring at the service was in place to oversee people’s experience and the registered manager regularly monitored the service provision and put plans in place to improve.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good.
This meant the service was managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Sierra Quebec Bravo, 2nd Floor, 77 Marsh Wall, London, E14 9SH |
|---|---|
| Neighbourhood | Poplar, Tower Hamlets |
| Phone | 020 4599 5537 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Pure Care Agency Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13701208 (opens Companies House) |
Nearest alternatives
- G Verve Homecare Ltd Home care, 0.1 miles awayGood
- G J.C.Michael Groups Ltd Docklands Home care, 0.2 miles awayGood
- G Bluebird Care Docklands, Stratford and Wapping Home care, 0.2 miles awayGood
- G Real Mission Care Home care, 0.2 miles awayGood
- – 360 CAMHS Home care, 0.2 miles awayNot yet rated
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does Pure Care Agency Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Pure Care Agency Ltd.
- When was Pure Care Agency Ltd last inspected?
- The Care Quality Commission's latest rating for Pure Care Agency Ltd was published on 12 December 2025.
- Who runs Pure Care Agency Ltd?
- Pure Care Agency Ltd is run by Pure Care Agency Ltd.
- What is Pure Care Agency Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.