Caremark (Aylesbury & Wycombe)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We received positive comments about the service. People told us, "I get the same ones (staff) who are regular. They help to keep my independence and provide me with companionship. I cannot sing their praises highly enough. I feel safe because I know them and who is coming." Relatives told us the service was flexible and 'aimed to please'. One relative told us, "The regular lady is very nice. She knows mum and she's very efficient. She's like a friend more than a worker and she's kind and polite."

Staff were safely recruited and received exceptional supported to develop their skills. The provider recognised the importance of treating staff well and rewarding them for their commitment. This led to a positive working environment where staff felt valued and listened to. Staff told us how they felt proud working for an organisation that was forward thinking and open to new ideas.

Staff were aware of how to report any concerns about neglect or abuse. Staff told us they were part of an organisation that promoted their well being together with the people who used the service.

Risk assessments were in place to ensure people were supported safely. Staff supported people to take their prescribed medicines and contacted people outside of visits to remind them to take their medicines.

We observed people were treated with kindness and compassion. People and their relatives told us they were treated with respect. One person we spoke with told us, "They are patient, kind and understanding" Another commented, 'Very much so, no complaints.'

The service sought new technology and other solutions to make sure that people lived with as few restrictions as possible. People were supported to have maximum choice and control of their lives and staff

supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.