HF Trust Shropshire

People received timely support from a consistent staff team. Overall systems used for the management of medicines were effective and changes to monitoring processes immediately following the inspection will make the overall monitoring process more robust.

People's needs were assessed and reviewed to ensure their care needs were met. Care plans were detailed and effective to ensure staff always had access to the most current information.

Staff received training relevant to their role and had good support from the registered manager and their colleagues.

Staff sought people's consent before supporting them and decisions about people's care and treatment were made in line with law and guidance. People received enough to eat and drink to maintain their health. People were supported to access healthcare, and other agencies, when required. The registered manager worked in partnership with health and social care professionals to ensure consistency and ensure people received appropriate support.

People's care was responsive to their changing needs. People, and their relatives, were involved in the assessment and planning of their care and good communication was central to enable people to work together to ensure people's needs were met fully. People knew how to raise a concern and always felt listened to.

People, staff and professionals felt the service was well managed. People, and staff, had regular opportunities to share their views about the service. The provider carried out audits to ensure the quality of care provided.