Merline Healthcare Ltd
- Home care
- Dementia care
- Registered since 2023
- Pudsey, Leeds, Yorkshire and the Humber
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
83%
of rated home care services in Leeds are Good or Outstanding (90% across Yorkshire and the Humber, 88% across England).
Merline Healthcare Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Caring Folk Limited (Good, 0.4 miles away) and Care Quality Services Leeds (Good, 0.4 miles away).
Nearest home care services:
- – Health Care Assistance Ltd (West Yorkshire) Not yet rated, less than 0.1 miles away
- – Heart In Homecare Not yet rated, less than 0.1 miles away
- G Caring Folk Limited Good, 0.4 miles away
- G Care Quality Services Leeds Good, 0.4 miles away
- – IST Resourcing Ltd Not yet rated, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 June 2026 (assessment visit 20 April 2026). Quoted under the Open Government Licence.
Date of assessment: 27 April to 12 May 2026, including a site visit to the provider’s office on 27 April 2026. Merline healthcare is a care at home service providing support to adults, including people who require end of life care and clinical care, in the areas of Leeds and York. At the time of assessment, the service was supporting 14 people. This was this service’s first assessment, and we reviewed all quality statements.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We carried out this assessment due to concerns we received regarding staffing and safety of care. During our assessment we identified concerns about people not always receiving safe care, staff not always being safely recruited or trained and management concerns. The provider was in breach of four regulations, relating to safe care and treatment, recruitment, staffing and governance.
We were not assured the service provided was always safe and we found shortfalls in the way the service was managed. Medicines recording systems were not robust. We found gaps in medication administration records and there was a lack of detail in protocols to help staff know when to use medicines for use ‘as and when required’. There was also limited evidence that medicines which required 4-hour gaps in between doses had been administered safely.
More robust oversight was required in relation to delegated clinical tasks completed by staff and the safety of equipment used to move people. Staffing, recruitment and deployment of staff were not consistently managed to ensure people received safe care. We found incomplete recruitment checks and rota arrangements did not always allow sufficient time for staff to travel or rest in between shifts. There had been several instances of late visits.
Quality assurance, learning and governance systems had not been effective in identifying or addressing these issues prior to our assessment. Although the service demonstrated a caring culture and the registered manager was receptive to feedback and began to take action following this assessment, we found improvements were required to ensure the service delivered was safe and effective for people.
People and relatives consistently told us staff were kind, caring and respectful. Safeguarding systems were effective, and staff demonstrated appropriate knowledge and action to protect people from abuse. Infection prevention and control practices were embedded, and staff understood how to manage risks of infection.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment, recruitment and staffing.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ide Tenawa
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Merline Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 09323572 (opens Companies House)
Getting help from Leeds City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leeds City Council
- Ask for a care needs assessment
- Phone: 0113 222 4401, weekdays 9am to 5pm (Wednesdays from 10am)
- Support for carers
- Paying for care: Leeds City Council
Checked on the council's website, November 2026.
Common questions
- Does Merline Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Merline Healthcare Ltd.
- When was Merline Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Merline Healthcare Ltd was published on 9 June 2026.
- Who runs Merline Healthcare Ltd?
- Merline Healthcare Ltd is run by Merline Healthcare Ltd.
- What is Merline Healthcare Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07886 782213
- Address
- Suite 21, HQ Pudsey, Radley House, Richardshaw Road, Grangefield Industrial Estate, Pudsey, LS28 6LE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Caring Folk Limited (Good, 0.4 miles away) and Care Quality Services Leeds (Good, 0.4 miles away).
Nearest home care services:
- – Health Care Assistance Ltd (West Yorkshire) Not yet rated, less than 0.1 miles away
- – Heart In Homecare Not yet rated, less than 0.1 miles away
- G Caring Folk Limited Good, 0.4 miles away
- G Care Quality Services Leeds Good, 0.4 miles away
- – IST Resourcing Ltd Not yet rated, 0.4 miles away