INSPIRED CARE 4ALL LTD

The assessment was the provider’s first rated assessment and was prompted by a review of information we held about the provider.

People using the service and their families consistently reported feeling safe and well supported by regular carers.Staff ensured people had choice and control and consented to their care.

People received safe care from a small team of consistent staff members who knew them well. Where people were supported with medicines, this was done safely and records, such as medicine administration records, were completed.

Care plans were person centred and detailed how people wished to be supported.Risks were assessed and regularly reviewed to ensure measures remained effective and appropriate.

Staff treated people with respect and kindness, upholding their privacy and dignity. Care and support maximised people’s choice, control and independence. Staff worked in partnership with people, families and professionals to plan and deliver care tailored to people's individual needs and preferences.

Staff had a range of training relevant to their roles, including training to support people living with dementia and mental health.

The registered manager and staff knew people well, and respected and treated people as individuals. Staff placed great importance on advocating for people and promoting positive outcomes.

Staff told us they felt valued and listened to. A staff member said, “The service is well managed; the manager is very good. I would recommend this service.”

The provider was passionate about ensuring people received a high standard of care.

The culture in the service was positive. The registered manager was open and transparent and welcomed feedback. There was a strong emphasis on teamwork and good communication across the service. Enough suitably experienced staff were deployed to ensure care was delivered at the time it was arranged for.