SureCare Sheffield

The provider had a proactive and positive culture of safety, based on openness and honesty. There were processes in place to review and analyse accidents incidents to identify learning and improvement. The provider shared concerns about safety quickly and appropriately. The provider had clear policies and processes in place to keep people safe from the risk of harm or abuse. People told us their care was safe. People's care plans and risk assessments were detailed and reflected their individual needs. They enabled people’s care to be delivered safely. Medicines were administered safely by appropriately trained and competent members of staff. The management team carried out regular reviews and audits of medication processes.

People’s care plans were person-centred and detailed how they preferred their care to be delivered. The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider supported people to access appropriate care and support services in the local community. There were good relationships and communications with health and care professionals. The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us the care and support they received was tailored to their needs. People said they felt in control and their choices were respected. The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Members of staff involved people in decisions about their care and told them what had changed as a result. The provider had effective systems and processes to help ensure people knew how to give feedback about their care and support, including how to raise any concerns or issues. The provider had effective processes and systems in place to help ensure people were able to access the resources they needed and live their lives as they chose, without discrimination.

The provider had a clear vision for their service which focussed on a person-centred approach and the provision of tailor-made care and support for people. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The provider had clear responsibilities, roles, systems of accountability and good governance. The provider understood their duty to collaborate and work in partnership which ensured services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The provider focused on continuous learning, innovation and improvement across the organisation and local system.