Support at Home
- Home care
- Dementia care
- Registered since 2023
- Kendal, Westmorland and Furness, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
3 years
since the latest rating was published.
25 of 29
rated home care services in Westmorland and Furness are rated Good, like this one.
Support at Home: inspection record
Rated Good in February 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Westmorland Homecare - Kendal Outstanding, less than 0.1 miles away
- G Brancaster Home Care Good, 0.1 miles away
- G Alcedo Care South Lakes Good, 0.1 miles away
- RI Kent Street Requires improvement, 0.2 miles away
- – Litmus Care Cumbria Not yet rated, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 6 February 2024. Quoted under the Open Government Licence.
Support at Home is a home care service providing support and personal care to people living in their own homes. The service provides short-term, structured reablement support to help people to regain their independence following an illness, injury, disability or loss of personal networks or social support. The service also provides short-term personal care following a period of reablement. The service is provided in the Eden, South Lakes and Furness districts of Cumbria. At the time of our inspection there were 63 people using the service.
Read the rest of CQC's summary
The provider for the service changed to Westmorland and Furness Council following local government reorganisation in Cumbria and the creation of Cumberland Council and Westmorland and Furness Council. The service was previously carried on by Cumbria County Council.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were safe and protected from abuse and avoidable harm. Risks to people's safety had been identified and managed. There were enough staff to support people. People received the support they needed to take their medicines safely. People were supported to continue to manage their own medicines, to retain their independence. People were protected from the risk of infection.
Read the rest of CQC's summary
People's needs were assessed before their support was agreed. This helped to ensure the service was suitable to meet their needs. Staff were trained to give them the skills to support people. People received support, as they needed, to maintain a balanced diet. Staff supported people, if required, to contact their doctors. The registered manager and staff were aware of their responsibilities under the Mental Capacity Act 2005 and people's rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people in a kind and caring way. They supported people to regain their independence. Staff asked people for their views and included them in decisions about their support.
Support was planned and provided to meet people's needs. People were included in setting goals they wanted to achieve. Staff supported people to meet their goals and reviewed their support as the care they needed changed. Staff knew how people communicated and provided information in the way people needed. The provider had a procedure for responding to complaints about the service. Where people raised concerns, the registered manager took action to resolve issues they shared.
People knew the management team and how they could contact them. People valued the support provided and said they would recommend the service. Staff were well supported and able to provide good care to people. The provider and registered manager were aware of their responsibilities under the duty of candour. The service worked cooperatively with other services to ensure people received the support they needed.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Angela Dodds
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 6 February 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Westmorland and Furness Council
- Ownership type
- Organisation
Westmorland and Furness Council runs 11 services, all in the North West. 10 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Westmorland and Furness Council
- G Applethwaite Green Good. Care home, Westmorland and Furness
- G Bridge House Good. Care home, Westmorland and Furness
- G Christian Head Good. Care home, Westmorland and Furness
- G Croftside Good. Care home, Westmorland and Furness
Getting help from Westmorland and Furness Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Westmorland and Furness Council
- Ask for a care needs assessment
- Phone: 0300 373 3301, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01539 768 700
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Support at Home provide nursing care?
- The Care Quality Commission's register does not list nursing care for Support at Home.
- When was Support at Home last inspected?
- The Care Quality Commission's latest rating for Support at Home was published on 6 February 2024.
- Who runs Support at Home?
- Support at Home is run by Westmorland and Furness Council. It runs 11 services, all in the North West.
- What is Support at Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 February 2024.
Contact
- Phone
- 01539 713089
- Address
- Town Hall, Highgate, Kendal, LA9 4DL Map (opens Google Maps)
Compare nearby
- O Westmorland Homecare - Kendal Outstanding, less than 0.1 miles away
- G Brancaster Home Care Good, 0.1 miles away
- G Alcedo Care South Lakes Good, 0.1 miles away
- RI Kent Street Requires improvement, 0.2 miles away
- – Litmus Care Cumbria Not yet rated, 0.2 miles away