Jacaranda Healthcare Limited

The provider had systems in place to assess risks to people before undertaking their care and support. However, we found that risks were not always fully and comprehensively assessed within care records. People received their medicines safely, however, the provider was not consistently following national guidance in the management of medicines.

People were supported by care staff who were skilled and trained to meet their support needs. Care staff told us they were well supported through supervision and annual appraisals.

People were supported to eat and drink enough where this was an assessed need. Care plans were person centred and detailed peoples background history and preferences. The service supported people to access relevant health care services where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to monitor the quality and safety of the service. People and relatives spoke positively of the service and felt the service was well managed. The registered manager sought the views of people who used the service and people and relatives told us that the management team would respond to any requests or concerns.