Yanah Care

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Right Support:

People were encouraged to lead their lives in their chosen way and took control of decisions about their care. Independence was encouraged and supported. People felt able to discuss their care and support needs with staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

People received dignified care that respected their privacy and human rights. Care and support was person-centred. Individualised care and support plans were in place that enabled staff to provide appropriate and safe care for each person.

Right Culture:

The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives. People told us they liked the staff who supported them, they liked living where they lived, and they led happy and fulfilling lives.

The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

People's care and support records and risk assessments had improved. They now reflected people's needs and were more person-centred. Quality assurance processes were now effective in highlighting areas of concern and improvement.

People’s medicines were well managed, and the provider acted on safeguarding concerns, accidents, and incidents. Guidance and assessments provided by other health and social care professionals were used to form meaningful care and support plans. Staff were well trained. This included training to support younger people and adults and those with a learning disability. This helped to improve people’s experiences and reduced the risk of harm.

People were protected from harm and kept safe. Staff understood, managed, and acted on risks. Where able, people were involved in the assessments of their needs. Where required, advocates, relatives and professionals were also involved to ensure people’s voices could be heard.

Staff monitored people’s health to support healthy living. Staff supported people to understand their care and support needs to enable them to give informed consent. Staff involved those important to people to assist them with making decisions should they have reduced or no capacity.

People were treated with kindness and compassion. Staff supported people’s independence and encouraged and supported them to maintain relationships with family and friends. There was a particular focus on supporting people to feel part of their local community.

Staff provided information to people in a way that they could understand. This included information provided in accessible formats.

Management had effective governance processes in place that identified risks and encouraged development and continued improvement across the service.