Sam2Sam Deaf Care Service Ltd

At the last inspection on 3 February 2016 we rated the service Good. At this inspection we found that the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living in their own home and told us they felt safe with staff.

Staff received training and appropriate support to carry out their roles effectively.

Risk to people`s wellbeing were identified, regularly discussed with people and measures to mitigate the risks were regularly reviewed to ensure they were still effective.

People`s medicines were managed safely by well trained staff who had their competencies assessed. Where people were able they were supported to manage their medicines.

There were enough staff employed through robust recruitment procedures to meet people`s needs effectively.

People were involved in planning their care and support, signed their own care plans and consented to the support they received. People ad staff felt the communication was excellent and staff were supported with learning through BSL videos.

People had opportunities to pursue their hobbies, interest and socialise in the community.

People`s feedback about the service they received was sought and they felt they could voice their opinions in conversations they had with staff and could use assisted technology such as face time to get their views heard.

People and staff were positive about the management of the service. There were robust systems in place to ensure the quality of the service was monitored and improved if the need was identified.

The five questions we ask about services and what we found