Rated Care Homes

Mach Care Solutions (Birmingham)

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 9 ratings

    Its last inspection improved it from Inadequate to Good.

  • 11 months

    since the latest rating was published.

  • 123 of 162

    rated home care services in Birmingham are rated Good, like this one.

Mach Care Solutions (Birmingham): inspection record

Home care, Birmingham

Rated Good in November 2025, up from Inadequate.

Mach Care Solutions (Birmingham): inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

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What inspectors found

From the Care Quality Commission's assessment published 7 November 2025 (assessment visit 15 August 2025). Quoted under the Open Government Licence.

The service is a domiciliary care agency (DCA) providing support to people in their own homes. At the time of the assessment there were 17 people using the service, all of which were in receipt of the regulated activity.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

An unannounced inspection took place on 10 and 11 September 2025 to review the quality of care and compliance with legal regulations. At the last inspection, the service was in breach of the legal regulations relating to need for consent, safe care and treatment, staffing and good governance. At this inspection, enough improvements had been made, and the provider was no longer in breach of these legal regulations.

The registered manager promoted a learning culture and encouraged people to give their views to further develop the service. The registered manager was open to suggestions and addressed any concerns in a timely manner.

The registered manager had a clear vision of ensuring people received a personalised service, which was adopted throughout the staff team. They ensured people were supported by a small, consistent staff team, who knew them well. This had enabled positive relationships to be built between people, their relatives and staff.

People were treated with kindness and compassion, and their rights were promoted. Staff had a good understanding of consent and promoted decision making. They enabled people to live independent and healthier lives, with support from different health and social care professionals as required.

Staff received regular training and were aware of their responsibilities to keep people safe. There were staff meetings and staff received regular informal and formal support. Staff were complimentary about the registered manager along with the rest of the management team. There were regular checks of staff’s performance to ensure a good standard of care was being delivered.

Safe infection prevention and control practices were being followed, and people were supported to ensure their environment was safe. There were systems to ensure the safe administration of medicines which included written guidance for ‘as required medicines. This ensured medicines were consistently given for maximum effectiveness.

Risks people faced were identified in care records and clear instructions of how these were managed were agreed with people and their loved ones.

There was robust quality auditing systems including checks of care planning, medicine administration and staff training. We saw the actions taken by the registered manager where any errors had been identified.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Good.

    This meant people were safe and protected from avoidable harm.

    At the last inspection the provider was in breach of legal regulations in relation to person centred care, ensuring peoples consent was gained, ensuring people received safe care and treatment as well as not ensuring staff were suitably deployed. At this inspection we found improvements had been made and the provider was no longer in breach of any legal regulations relating to safety.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    At our last assessment we rated this key question Requires improvement. At this assessment, the rating has changed to Good.

    This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

    At the last inspection the provider was in breach of legal regulations in relation to person centred care, ensuring peoples consent was gained and people were involved in assessments and consulted about their care.

    At this inspection we found improvements had been made and the provider was no longer in breach of any legal regulations relating to consent.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    At our last assessment we rated this key question Requires improvement. At this assessment the rating has changed to Good.

    This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    At our last assessment we rated this key question Requires improvement. At this assessment the rating has changed to Good.

    This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Good.

    This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

    At the last inspection the provider was in breach of legal regulations in relation to good governance, ensuring effective systems to enable them to assess, monitor and

    improve the quality and safety of the service provided.

    At this inspection we found improvements had been made and the provider was no longer in breach of any legal regulations relating to consent.

Questions to ask the service

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  2. Ask how visit times are agreed and who covers when your usual carer is away.

Registration details

Registered manager
Vavariro Mazengwa
Registered with the CQC since
What it provides
Domiciliary care service
Who it supports
Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

9 inspection reports, latest 2 September 2023. Latest assessment published 7 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
07338965 (opens Companies House)

Getting help from Birmingham City Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Mach Care Solutions (Birmingham) provide nursing care?
The Care Quality Commission's register does not list nursing care for Mach Care Solutions (Birmingham).
When was Mach Care Solutions (Birmingham) last inspected?
The Care Quality Commission's latest rating for Mach Care Solutions (Birmingham) was published on 7 November 2025.
Who runs Mach Care Solutions (Birmingham)?
Mach Care Solutions (Birmingham) is run by Mach Care Solutions Limited.
What is Mach Care Solutions (Birmingham)'s CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 7 November 2025.

Contact

Address
Bartlett House, 1075 Warwick Road, Acocks Green, Birmingham, B27 6QT Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. RI
    Sentricare Birmingham Requires improvement, less than 0.1 miles away
  2. G
    Olivet Good, 0.2 miles away
  3. –
    Bridging Specialist Care Not yet rated, 0.3 miles away
  4. –
    Guardian Supported Living Ltd No overall rating, 0.3 miles away
  5. G
    Knightsbridge Care Services Limited Good, 0.4 miles away

See all home care services in Birmingham

See all home care services in Acocks Green