Olney Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service: People valued their relationships with staff and felt they often went 'the extra mile' which made them feel valued. Staff treated people with extreme kindness, compassion and respect. People were supported to express their views and be involved in making decisions about their care. Staff were highly motivated and expressed determination to overcome any obstacles so that people could achieve exceptional outcomes. People were fully supported to express their views and be involved, in making decisions about how they wanted their care to be provided. Staff completely always maintained people's privacy and dignity and treated them with respect.

People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people's safety were assessed and strategies were put in place to reduce the risks. Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs.

Where the provider took on the responsibility, people's medicines were safely managed. Systems were in place to control and prevent the spread of infection.

People's needs, and choices were assessed before they received a care package. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.

People were supported to maintain good nutrition and hydration. Staff supported people to live healthier lives and access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their families were fully involved in the care planning and reviews of their care. The provider had a complaints procedure which was accessible to people using the service. This was used effectively when complaints were received by the service.

The service had good governance systems in place to ensure all aspects of the service delivery were

continuously assessed and monitored. The service worked in partnership with outside agencies.