United Care Concepts Limited
- Home care
- Dementia care
- Registered since 2011
- Cornwall, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
69 of 83
rated home care services in Cornwall are rated Good, like this one.
United Care Concepts Limited: inspection record
Rated Good in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Carol Spinks Homecare Good, 0.1 miles away
- RI Rowan House Residential Home Requires improvement, 0.2 miles away
- – Rowan House Domiciliary Care Not yet rated, 0.8 miles away
- – Clear Thinking Care - Cornwall Not yet rated, 1.4 miles away
- – Columba Health Care Services Ltd Not yet rated, 1.4 miles away
What inspectors found
From the Care Quality Commission's inspection report published 18 May 2019. Quoted under the Open Government Licence.
About the service: United Care Concepts is a domiciliary agency. It provides personal care to people of all ages who may have a physical or learning disability. At the time of the inspection the agency was providing support to eleven adults.
Read the rest of CQC's summary
People's experience of using this service: People received support that was tailored to meet their needs. People's preferences and routines were recorded and staff ensured people were given choice on a daily basis about how their needs were met.
Staff cared for the people they supported and enjoyed spending time with them. Relatives confirmed staff had built strong relationships with the people they supported; this was aided by the consistent staff teams each individual had in place.
Systems and processes were put in place to help ensure people were safe and the care they received was delivered by trained staff, and based on best practice.
Regular checks were completed of records, and feedback was collected from people, relatives and staff. These helped ensure the service was able to act on any areas requiring improvement.
Relatives and staff told us they felt the service was well led. They felt confident any concerns or ideas they shared would be listened to and acted upon.
More information is in the full report.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Norris Walker
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 18 May 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- United Care Concepts Limited
- Ownership type
- Organisation
- Companies House number
- 06805864 (opens Companies House)
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does United Care Concepts Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for United Care Concepts Limited.
- When was United Care Concepts Limited last inspected?
- The Care Quality Commission's latest rating for United Care Concepts Limited was published on 18 May 2019.
- Who runs United Care Concepts Limited?
- United Care Concepts Limited is run by United Care Concepts Limited.
- What is United Care Concepts Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 May 2019.
Contact
- Phone
- 01752 313021
- Address
- First Floor Offices, Brunel House, Lower Fore St, Saltash, PL12 6BA Map (opens Google Maps)
Compare nearby
- G Carol Spinks Homecare Good, 0.1 miles away
- RI Rowan House Residential Home Requires improvement, 0.2 miles away
- – Rowan House Domiciliary Care Not yet rated, 0.8 miles away
- – Clear Thinking Care - Cornwall Not yet rated, 1.4 miles away
- – Columba Health Care Services Ltd Not yet rated, 1.4 miles away