Tamworth Home Care Limited
- Home care
- Dementia care
- Registered since 2014
- Amington, Staffordshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Inadequate to Requires improvement.
14 months
since the latest rating was published.
18 of 94
rated home care services in Staffordshire are rated Requires improvement, like this one.
Tamworth Home Care Limited: inspection record
Rated Requires improvement in August 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Senior Care Tamworth Ltd (Good, less than 0.1 miles away) and Committed2Care Ltd (Good, 0.1 miles away).
Nearest home care services:
- – Reviverise Ltd Not yet rated, less than 0.1 miles away
- G Senior Care Tamworth Ltd Good, less than 0.1 miles away
- G Committed2Care Ltd Good, 0.1 miles away
- – Phoenix Healthcare No overall rating, 0.3 miles away
- G Radis Community Care (Live-in Services) Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 August 2025 (assessment visit 12 March 2025). Quoted under the Open Government Licence.
Date of assessment 03 July to 17 July 2025.
Tamworth Homecare Limited is a domiciliary care agency registered to provide personal care to people in their own homes. The service is registered to provide support to children aged 4 to 18 years, people with a sensory impairment, physical disability and younger and older adults. Some of whom are living with dementia. At the time of our assessment the service supported 114 people, some of those people received 24-hour care and support.
- Safe Good
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
While the service is registered to support people with a learning disability, they were not supporting anyone who’s primary need was their learning disability at the time of our inspection.
The last rating for this service was inadequate (report published 10 April 2025). We identified 3 breaches of the regulations in relation to safe care and treatment, staffing and governance, and a warning notice was served due to the provider’s failure to meet these legal regulations. We undertook this inspection to check improvements had been made and to confirm they now met legal requirements. Improvements were found at this inspection and the provider was no longer in breach of these regulations.
This service has been in Special Measures since 10 April 2025. The provider demonstrated improvements had been made. The service is no longer rated inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Quality assurance systems and processes had improved since our last inspection, although further time was needed for these to fully embed to ensure they were sustained. Staff had received training for their roles; however, the quality of some of this training needed to be reviewed based on the mixed feedback we received.
Risks associated with people’s care were assessed and staff understood their responsibilities to keep people safe. Care records informed staff, for example if a person had capacity to make their own decisions or not. Staff supported people in the least restrictive way possible and in their best interests. The staff worked in partnership with other professionals to achieve good outcomes for people. Staff were recruited safely, and medicines were administered as prescribed, by staff trained in medicines management.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question inadequate. At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of legal regulation in relation to safe care and treatment and staffing. Improvements were found at this inspection and the provider was no longer in breach of these regulations.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question inadequate.
At this inspection the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was previously in breach of legal regulation in relation to the governance of the service. Improvements were found at this inspection and the provider was no longer in breach of this regulation.
Questions to ask the service
- Responsive was rated Requires improvement on 20 August 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 20 August 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Carly Tilford-Moon
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 23 August 2023. Latest assessment published 20 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Tamworth Home Care Limited
- Ownership type
- Organisation
- Companies House number
- 08562929 (opens Companies House)
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Tamworth Home Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Tamworth Home Care Limited.
- When was Tamworth Home Care Limited last inspected?
- The Care Quality Commission's latest rating for Tamworth Home Care Limited was published on 20 August 2025.
- Who runs Tamworth Home Care Limited?
- Tamworth Home Care Limited is run by Tamworth Home Care Limited.
- What is Tamworth Home Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 August 2025.
Contact
- Phone
- 01827 262345
- Address
- Unit 6, Amber Business Village, Amber Close, Tamworth, B77 4RP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Senior Care Tamworth Ltd (Good, less than 0.1 miles away) and Committed2Care Ltd (Good, 0.1 miles away).
Nearest home care services:
- – Reviverise Ltd Not yet rated, less than 0.1 miles away
- G Senior Care Tamworth Ltd Good, less than 0.1 miles away
- G Committed2Care Ltd Good, 0.1 miles away
- – Phoenix Healthcare No overall rating, 0.3 miles away
- G Radis Community Care (Live-in Services) Good, 0.3 miles away