Hands In Harmony Home Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 30 people were receiving support with personal care.

There were exceptional relationships between people, their families, and members of staff. People and relatives told us about the positive impact the service had on their lives and how things had changed for the better. Each person was treated as an individual and as a result, their care was tailored to meet their exact needs.

There was an extremely positive culture within the service and the management team provided strong leadership and led by example. The management team had clear visions, values, and enthusiasm about how they wished the service to be provided and these values were shared with the whole staff team. Staff had clearly adopted the same ethos and enthusiasm and this showed in the way they spoke about people and their caring roles.

People told us they felt safe, and their care was well delivered. Detailed risk assessments were in place to protect people from the risk of harm. Robust procedures were in place to ensure care visits were not missed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff and managers were clear about their responsibility to safeguard people from abuse. People received care in their own homes from staff whose suitability was established through recruitment processes. People received their medicines safely and staff followed appropriate infection, prevention and control practices.