71 Rowan Crescent
Home care, Merton
Good
Rated on
Rating from the Care Quality Commission.
71 Rowan Crescent: inspection record
Rated Good in July 2026.
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Ratings published by the Care Quality Commission.
Rated Good in July 2026.
The latest rating was published 3 months ago.
How it compares locally
- One of 43 Good home care services in Merton, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 14 July 2026 (assessment visit 5 May 2026). Quoted under the Open Government Licence.
Date of assessment: 27 March– 27 April 2026. 71 Rowan Crescent is a homecare agency supporting young people. At the time of our assessment, there was one young person using the service. This was our first assessment of this service.
Risks to safety were identified, assessed and managed, including environmental risks, medicines management and infection prevention and control. There were clear systems for recording and reviewing accidents and incidents, and staff understood their responsibilities in relation to safeguarding. However, the manager acknowledged a lack of clarity around regulatory requirements, which had resulted in police incidents not being notified to the CQC where required. This was identified as an area for improvement.
Read the full summary
The young person received the right support from a stable staff team with the appropriate skills, training and supervision to meet their individual needs. Staff worked closely with the multidisciplinary team to ensure continuity of care and effective information sharing, and external professionals provided positive feedback about joint working. Care was delivered with kindness, respect and dignity, and the young person was supported to be involved in decisions about their care, develop independence and improve their health and wellbeing.
Leaders promoted a positive, open culture, where staff felt supported, listened to and confident to raise concerns. Governance and audit arrangements were used to monitor care and identify learning and improvement. The service demonstrated a caring and person‑centred approach, with leadership and staff committed to delivering the right care and support for the young person.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 71 Rowan Crescent, London, SW16 5JA |
|---|---|
| Neighbourhood | Mitcham, Merton |
| Phone | 07939 446397 |
| Website | www.mmcicare.co.uk |
| Registered manager | Christine Nelson |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | MMC Infinity Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14519131 (opens Companies House) |
Nearest alternatives
- – Grace Of His Glory Home care, 0.3 miles awayNot yet rated
- – Family Support and Partnership Care Ltd Home care, 0.3 miles awayNot yet rated
- – Partnership Care & Support Home care, 0.4 miles awayNo overall rating
- G Rainbow Medical Services Ltd Home care, 0.6 miles awayGood
- G Care Hand Service Ltd Home care, 0.7 miles awayGood
Getting help from London Borough of Merton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Merton
- Ask for a care needs assessment
- Phone: 020 8545 4388, Monday to Friday, 9am to 5pm. Out of hours: 020 8770 5000
- Support for carers
- Paying for care: London Borough of Merton
Checked on the council's website, November 2026.
Common questions
- Does 71 Rowan Crescent provide nursing care?
- The Care Quality Commission's register does not list nursing care for 71 Rowan Crescent.
- When was 71 Rowan Crescent last inspected?
- The Care Quality Commission's latest rating for 71 Rowan Crescent was published on 14 July 2026.
- Who runs 71 Rowan Crescent?
- 71 Rowan Crescent is run by MMC Infinity Care Services Limited.
- What is 71 Rowan Crescent's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 July 2026.