Pinnacle Care Professionals Ltd

The registered manager was exceptionally capable and compassionate, and used their broad knowledge and experience to provide strong leadership for the staff team and led a positive, person focussed culture. They used person led initiatives to ensure people received tailored support from values led staff including providing staff with a pocket guide on best practice and guidance and a key ring of the organisational values. Robust, effective governance systems were in place which provided clear oversight of the service and provided assurance of good quality care and support. Quality assurance processes were established and helped maintain safe and consistent standards of care. There were enough staff to ensure people received their scheduled care visits at the agreed time, contingency plans were also in place to cover staff absence at short notice, and staff remained for the full allocated time which meant people received the care they required at the time it was needed. Care plans were detailed and of an exceptionally high standard containing clear person centred information and guidance to ensure staff supported people safely, effectively and in line with their wishes and individual preferences. Medicines were managed safely with the team providing effective support to ensure people had a supply of the medicines they needed and were supported with their medicines in line with their prescribers guidance and their needs and wishes. All incidents and accidents were robustly reviewed to identify learning from events and near misses and reduce future risk of harm to people. People were treated with the utmost kindness and respect. Both staff and the registered manager demonstrated a strong understanding of people’s needs and preferences and engaged with people with real warmth and compassion. The Mental Capacity Act (2005) was applied consistently, and people’s consent was routinely sought when being supported and their independence, choice and autonomy clearly upheld.

Date of Assessment: 17 March to 16 April 2026. The service is a care at home service providing support to older and younger adults, people with sensory impairments, and people with physical disabilities. At the time of the assessment there were 13 people being supported by Pinnacle Care Professionals Ltd with 7 people receiving the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This was the first assessment of Pinnacle Care Professionals Ltd.

The registered manager was exceptionally capable and compassionate, and used their broad knowledge and experience to provide strong leadership for the staff team and led a positive, person focussed culture. They used person led initiatives to ensure people received tailored support from values led staff including providing staff with a pocket guide on best practice and guidance and a key ring of the organisational values. Robust, effective governance systems were in place which provided clear oversight of the service and provided assurance of good quality care and support. Quality assurance processes were established and helped maintain safe and consistent standards of care. There were enough staff to ensure people received their scheduled care visits at the agreed time, contingency plans were also in place to cover staff absence at short notice, and staff remained for the full allocated time which meant people received the care they required at the time it was needed. Care plans were detailed and of an exceptionally high standard containing clear person centred information and guidance to ensure staff supported people safely, effectively and in line with their wishes and individual preferences. Medicines were managed safely with the team providing effective support to ensure people had a supply of the medicines they needed and were supported with their medicines in line with their prescribers guidance and their needs and wishes. All incidents and accidents were robustly reviewed to identify learning from events and near misses and reduce future risk of harm to people. People were treated with the utmost kindness and respect. Both staff and the registered manager demonstrated a strong understanding of people’s needs and preferences and engaged with people with real warmth and compassion. The Mental Capacity Act (2005) was applied consistently, and people’s consent was routinely sought when being supported and their independence, choice and autonomy clearly upheld.